Zoya helps travel agencies increase bookings by 30%

‍Zoya helps travel agencies increase bookings by 30%

Zoya is the first AI Travel Assistant in Poland built specifically for travel agencies.

Developed by Resabee Travel Tech, the travel technology brand of Axabee, Zoya combines AI-powered customer support with travel sales. It helps travellers find the right holiday, supports them through the booking process and provides assistance before, during and after their trip.

Available 24/7, Zoya understands customer needs, recommends real travel offers and turns conversations into sales opportunities. It can help travel companies increase online bookings by up to 30%.

Zoya knows travel

Zoya was created specifically for the travel industry, combining AI technology with many years of travel industry experience.

Its knowledge is based on more than 1.2 million real traveller queries. This helps Zoya understand the questions, needs and decisions that travellers face when planning and booking a holiday.

Zoya can work with a travel company's real offers, booking system and CRM. It can therefore recommend specific holidays that are available for booking, rather than giving only general travel advice.

From conversation to booking

A traveller can start a conversation with Zoya at any time — in the evening, at the weekend or during the busy travel season.

Zoya asks about the customer's:

• travel dates,
• budget,
• number of travellers,
• destination,
• hotel preferences
• and other travel needs

Based on the conversation, Zoya can search for suitable offers and recommend specific holidays.

If a customer leaves the conversation or stops the booking process, Zoya can use the previous context to help them continue later. The customer does not have to start the conversation again.

AI that supports travel sales

It is designed to support the sales process by understanding customer needs, recommending suitable offers and helping travellers move from interest to purchase.

The conversation itself becomes part of the sales process. Zoya ask questions, understand their needs and recommend relevant holidays.

The sales opportunity can also continue after the main booking.

Zoya can recommend additional services related to the customer's trip, such as:

• travel insurance,
• excursions,
• airport parking

...and others.

This allows travel companies to create additional sales opportunities from existing bookings.

Support before, during and after the trip

The customer journey does not end when the booking is completed.

Zoya can answer questions about:

• flights,

• baggage,

• check-in,

• travel documents,

• hotels,

• transfers and

• other travel arrangements.

This means that the same AI assistant can support the traveller before booking, during the booking process, while preparing for the trip and after the purchase.

Zoya works together with sales team

When a customer needs more specialised support or wants to speak with a person, Zoya can pass the conversation to a consultant.

The consultant receives the context collected by Zoya, including the customer's needs, budget, questions and the offers already discussed.

The consultant can then continue the conversation without asking the customer to explain everything again.

This allows Zoya to handle the first stages of the customer journey while travel consultants can focus on customers who need their expertise and personal support.

Built for travel businesses

The solution was designed around real sales and customer service processes in the travel industry and is being implemented, among others, at ITAKA Holdings.

Its knowledge is based on more than 1.2 million real traveller queries, while its development is shaped by real travel sales and customer service processes.

Zoya can communicate in more than 200 languages and is available on websites and mobile apps. It can also work with booking systems and CRM solutions.

This allows Zoya to become part of the travel company's actual sales and customer service process — not just a separate chat window.

Part of Resabee Travel Tech

Zoya is developed by Resabee Travel Tech, the travel technology brand of Axabee.

Resabee Travel Tech develops technology for travel companies, including solutions like booking system, e-commerce, dynamic packaging and AI-powered hotel content creation.

With Zoya, Resabee extends this technology to AI-powered customer conversations and travel sales.

The goal is simple: use technology to automate repetitive processes, support travel teams and create more opportunities to sell.

Discover what AI can do for your business

Zoya shows how AI can become part of a real customer journey — from the first question to sales and customer support.

Want to explore how AI could support your business?

> Contact sales

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