Case study

Tourism
Mobile App

Repapp - Business App for Tour Representatives

Industry

Tourism

Services

Android app development

Tech

Kotlin · Android Framework · Android MVVM · Firebase

About the project

Repapp - Business App for Tour Representatives

To improve operations at travel destinations, Axabee implemented Repapp for ITAKA. The application streamlines the daily work of tour representatives while enhancing the customer experience. It synchronizes all information in real time, eliminating paper documentation and ensuring GDPR compliance. Tour representatives can access customers’ travel details, communicate via chat or video call, and sell additional services. Repapp is fully integrated with ITAKA’s mobile app, website, and booking system.

Results

>50%

reduced time at the airport

>30%

reduced office time

Key features

What powers the solution

Seamless & contactless communication

Thanks to integration with the ITAKA App, holiday representatives can instantly share travel information and contact clients via chat or Google Meet. This improves communication while making travelers feel safer and better supported.

Online booking system

The app enables holiday representatives to book additional services, access sales reports, and manage bookings through integration with the booking system and ITAKA App. This ensures they always have up-to-date information and are prepared for upcoming tasks.

Travel tips section

Repapp replaces traditional paper guides with a digital travel information hub integrated with the ITAKA App. Travelers can access destination details, useful tips, and local attractions before and during their trip, while the tour operator can easily manage and update all content in real time.

Offline app

Repapp works offline, allowing holiday representatives to use key features without an internet connection. Once reconnected, all updates are automatically synchronized with the system and the client’s panel.

Results

Measured outcomes

Tour representatives handled fewer inquiries about basic travel information, while digital documents improved personal data security. Clients felt more independent, better supported, and less stressed throughout their journey.

The tour operator can generate more revenue by selling ancillary services directly through the application while reducing operational work. Processing all data in one place has also made daily operations more organized and efficient.

Thanks to facilitated communication, work schedule reports, and other handy features, the office work time has been cut by at least 30%, and the time they spend at airports decreased by 50%.

NEXT STEP

What comes next

The application is being developed all the time according to the current needs of the travel agency and holiday representatives. Although the project was carried out for ITAKA, since the beginning we’ve thought about it as a universal travel agent software for small and large tour operators. Thus, it is possible to connect the app with the other systems too. To estimate how much time it would take to implement the solution in your system, feel free to reach out to us.

Want to build something similar?

Tell us about your project and we'll come back with a clear technical approach and estimate.