Case study
Customer Review Collection Platform
Industry
Tourism
Services
UI/UX design · Web development · Quality Assurance
Tech
Node.js · React.js · MongoDB
About the project
Customer Review Collection Platform
The next step was implementing Review Booster to collect verified customer reviews. The solution helps improve product quality, generates unique SEO-friendly content, increases sales, and strengthens brand credibility. Customers benefit from verified reviews and first-hand insights, giving them greater confidence when choosing a trip and tour operator.
Results
response rate
opinions collected
Key features
What powers the solution
Analytics
The analytics system collects customer satisfaction and preference data to help clients improve their offer. An intuitive dashboard makes it easy to track statistics and visualize collected data in tables, charts, and diagrams.
Intuitive interface
Reviews can be submitted from both desktop and mobile devices. An intuitive admin panel allows clients to easily create and customize surveys to match the specific characteristics of each offer.
Verified reviews
Only verified customers can leave reviews after logging into their accounts. They can rate their experience, add photos, and submit authentic feedback. All reviews are moderated to ensure quality and compliance with the platform’s policy.
Email automation
Integrations with email systems automate survey distribution, reminders, and performance tracking. An intuitive editor enables easy creation and customization of emails and surveys, simplifying customer feedback collection.
Results
Measured outcomes
Collecting over 700,000 verified reviews enabled ITAKA to gather continuous customer feedback and strengthen its position as a leader in travel reviews in Poland.
User-generated content improved SEO performance, while verified reviews increased customer trust and supported purchase decisions.
A flexible architecture and seamless integrations created a scalable solution that can be quickly adapted to clients across different industries.
NEXT STEP
What comes next
A few months after the product launch, the application is now ready for further improvements, scaling, and adjusting to the specific need of clients beyond the travel industry. Thanks to the huge flexibility provided by integrations and carefully designed product architecture, the product is universal. It can be tailored to the needs of any organization within a short time of a few weeks.
Want to build something similar?
Tell us about your project and we'll come back with a clear technical approach and estimate.